Work Experience
DCR Operations Manager, StratoZen (August 2019 - Present)
I manage a team of eight Cybersecurity Analysts, their schedules, and the tasks/projects associated with running a 24/7 Security Operations Center.
➢Maintain current knowledge of the security threat landscape, news and other compliance requirements.
➢Compose the “Monthly Operations Bulletin” which is sent to our partners with critical changes and updates to our processes and infrastructure.
➢Identify and remediate inefficiencies related to information security operations and processes.
I manage a team of eight Cybersecurity Analysts, their schedules, and the tasks/projects associated with running a 24/7 Security Operations Center.
➢Maintain current knowledge of the security threat landscape, news and other compliance requirements.
➢Compose the “Monthly Operations Bulletin” which is sent to our partners with critical changes and updates to our processes and infrastructure.
➢Identify and remediate inefficiencies related to information security operations and processes.
Cybersecurity Engineer II, StratoZen (October 2017 - August 2019)
I maintained several components of the Security Information and Event Management (SIEM) system for hundreds of clients as well as train/mentor junior staff.
➢Performed the Daily Cybersecurity Review for over 400 organizations and over 16,000 devices.
➢Identified, researched, escalated and provided remediation suggestions for security events to clients.
➢Updated rules, reports, indicators of compromise and threat feeds to adapt to the ever changing and dynamic threat/regulatory environment as well as identify, investigate, and escalate critical incidents.
I maintained several components of the Security Information and Event Management (SIEM) system for hundreds of clients as well as train/mentor junior staff.
➢Performed the Daily Cybersecurity Review for over 400 organizations and over 16,000 devices.
➢Identified, researched, escalated and provided remediation suggestions for security events to clients.
➢Updated rules, reports, indicators of compromise and threat feeds to adapt to the ever changing and dynamic threat/regulatory environment as well as identify, investigate, and escalate critical incidents.
Systems Administrator
Novarad (December 2016 - October 2017)
I assisted the Director of IT in monitoring and configuring our complex network and virtual infrastructure. I also monitored events on our Cisco FirePOWER Next-Gen firewalls, and completed HelpDesk tickets as necessary.
➢ Researched and configured a real-time resource monitoring dashboard for critical systems
Novarad (December 2016 - October 2017)
I assisted the Director of IT in monitoring and configuring our complex network and virtual infrastructure. I also monitored events on our Cisco FirePOWER Next-Gen firewalls, and completed HelpDesk tickets as necessary.
➢ Researched and configured a real-time resource monitoring dashboard for critical systems
Desktop Support Technician
Entrata (July 2013 - December 2016)
As a Desktop Support Technician, I created, maintained, and administered Active Directory and Google Apps accounts for all employees, including new hires. I also provided Tiers I, II, and III Help Desk/Desktop support. I researched, suggested, and implemented projects to help the team and infrastructure be more efficient.
➢ Successfully implemented several important scaling projects including: company wide device inventory, MDM software selection, company wide anti virus upgrade on 800 clients, JAMF Casper Enrollment for 140+ OS X Devices.
➢ Received the “ Be the Real Deal ” employee of the quarter award
➢ Preserved a 99.5% positive customer satisfaction rating over 1707 tickets in 2015
Entrata (July 2013 - December 2016)
As a Desktop Support Technician, I created, maintained, and administered Active Directory and Google Apps accounts for all employees, including new hires. I also provided Tiers I, II, and III Help Desk/Desktop support. I researched, suggested, and implemented projects to help the team and infrastructure be more efficient.
➢ Successfully implemented several important scaling projects including: company wide device inventory, MDM software selection, company wide anti virus upgrade on 800 clients, JAMF Casper Enrollment for 140+ OS X Devices.
➢ Received the “ Be the Real Deal ” employee of the quarter award
➢ Preserved a 99.5% positive customer satisfaction rating over 1707 tickets in 2015
Information Technology Specialist
Glass Act Studios (February 2013 - Present)
I research and manage all InfoTech and Security aspects for a scaling start-up glass manufacturing business.
➢ Researched, quoted, and purchased necessary hardware for alpha testing our customer facing kiosk system
➢ Integrated industry cutting machinery with office network and Network Attached Storage
➢ Worked with Software Developers from the ground up to implement code and product updates
➢ Administered technology and website support to the President and other employees on an on-call basis.
Information Technology Specialist
Glass Act Studios (February 2013 - Present)
I research and manage all InfoTech and Security aspects for a scaling start-up glass manufacturing business.
➢ Researched, quoted, and purchased necessary hardware for alpha testing our customer facing kiosk system
➢ Integrated industry cutting machinery with office network and Network Attached Storage
➢ Worked with Software Developers from the ground up to implement code and product updates
➢ Administered technology and website support to the President and other employees on an on-call basis.
Electronics Assembly Technician
Automated Assembly (December 2011 - January 2013)
I assembled, soldered, inspected, washed, prepared, printed and packaged circuit boards for various projects. I even got to work with complex Pick and Place robots that build circuit boards for you.
Automated Assembly (December 2011 - January 2013)
I assembled, soldered, inspected, washed, prepared, printed and packaged circuit boards for various projects. I even got to work with complex Pick and Place robots that build circuit boards for you.
Technical Support
Lekson Visual (October 2008 - October 2009)
I assisted in troubleshooting defective products prior to repair. Assisted in repair of LCD monitors and Security DVR’s, as well as solving networking problems. Occasionally entered accounting data into Quickbooks.
Lekson Visual (October 2008 - October 2009)
I assisted in troubleshooting defective products prior to repair. Assisted in repair of LCD monitors and Security DVR’s, as well as solving networking problems. Occasionally entered accounting data into Quickbooks.